ReAlign Pilates Policies

§1 Class Pass, Private Pass, Duet Pass, Trio Pass and Course Pass Policy:

Our Class Passes, Private / Duet / Trio Passes and Course Passes are designed for individual use only and cannot be shared with others. Each pass is registered to a specific person and is non-transferable and non-refundable.  In case of doubt, ReAlign Pilates may request to see identification. 

Class Passes have both an activation date and an expiration date which are detailed on the individual passes.  Please note that Class Passes cannot be extended.

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§2 Registration of attendance

Attendance must be confirmed no later than 5 minutes before the start of the class. Please remember to pre-register for classes so the instructor can record your attendance. If you arrive late, we unfortunately cannot check you in, and you will incur a fee for non-attendance. To avoid this, please ensure you are in the room before the class begins.

 

§3 Cancellation

In the event of a cancellation for a ReAlign Pilates class, it must be done via the booking system no later than 12 hours before the class starts.  Failure to do so will result in a class pass fee being charged.   

 

Cancellations for private one-to-one, duet, trio and group sessions must be made at least 24 hours before the session commences. Late cancellations, regardless of the reason, will be charged in full.

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§4 Sock Policy

For safety and hygiene, grip socks are required in all Pilates classes. If you don’t have a pair, you may participate barefoot for your first session.

 

§5 Valuables

You are welcome to use the lockers provided for valuables, as ReAlign Pilates is not liable for any loss due to theft or property damage. 

 

§6 Liability

Although Pilates is suitable for all ages and most health conditions, it is important that you inform us of any relevant health concerns so we can accommodate you in our teaching. All training is undertaken at your own risk. As a member of Realign Pilates, you are responsible for ensuring that you are in a suitable state of health to participate. Realign Pilates is not liable for personal injuries resulting from accidents or the actions or omissions of other visitors. Danish liability law otherwise applies. Listen to your body, and if something does not feel right, it is your responsibility to stop.

 

§7 Class offer

ReAlign Pilates reserves the right to adjust the number of classes offered based on supply and demand.

If a class has fewer than three participants, ReAlign Pilates reserves the right to cancel it with at least eight hours' notice.  If a class is canceled, an email confirmation will be sent, and the cancellation will also be noted under your profile.  It is the client’s responsibility to check their profile for updates. 

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§8 Right of withdrawal

When purchasing online, you generally have a 14-day right of withdrawal. However, if you choose a start date that is within 14 days, the right of withdrawal is waived as of the start date.

 

§9 Receipt

The receipt for your purchase will be sent to the email address provided.  The customer is responsible for ensuring that the email address and any other information provided is correct.

 

§10 Personal Information

The client is responsible for updating their personal data online, including: name, address, e-mail, telephone number etc.

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§11 Price Change Policy

Realign Pilates reserves the right to adjust prices for class passes, courses, private training and other services as necessary. In the event of a price change, we are committed to ensuring transparency and will notify all members in advance.

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1. Notification: Price changes will be communicated at least 30 days prior to their implementation. Notifications will be sent via email to members who have provided an email address, and will also be posted on our website.

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2. Members with active class passes at the time of the price change will be able to continue with their current pricing for the duration of their term, provided they do not make any changes to their class pass.

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3. Applicability: Price adjustments will apply to class passes, or services purchased after the price change date.

We strive to maintain fair pricing while continuing to offer the highest quality of service and instruction to our members. For any questions or concerns about upcoming price changes, please reach out to us directly.​

 

Privacy policy at ReAlign Pilates

Information about our processing of your personal data, etc.

ReAlign Pilates is responsible for the processing of the personal data that we have received about you. You will find our contact information below.

 

ReAlign Pilates

Skovlytoften 4

2840 Holte

Denmark

CVR number:

Email address: Realignbysolenn@gmail.com

 

The purposes of our processing of personal data, the types/categories of information and the legal basis for the processing of your personal data

When you use our website, we collect the following personal data:

Purpose: To analyze user behavior on our website so that we can provide the best possible experience.

 

Cookies

A Cookie is a small text file that is stored on your computer, tablet or phone. Our Cookies are used solely to improve your experience on Realignpilates.dk. Cookies are neither spyware nor viruses.

 

We use external Cookies to determine who visits Realignpilates.dk and to keep user-related statistics. With external Cookies from e.g. Google Analytics we measure the traffic on Realignpilates.dk.  You can opt out of cookies from Google Analytics here: http://tools.google.com/dlpage/gaoptout. In most browsers you can change the settings for which cookies are placed on your computer.

 

We collect and process this personal data when you use Realignpilates.dk :

 

• What type of device is used to access the website (e.g. tablet, smart device, PC, etc.)

 

• Browser type, browser ID and language setting on the device

 

• Which website or app referred you to our website

 

• IP address

 

• Geo-location on the device you use for our website

 

• Which articles and pages you visit, time, duration and number of visits.

 

The legal basis for our processing of your personal data follows from:

 

Consent, cf. Executive Order no. 2011/1148 on information and consent requirements for the storage of or access to information in end-user terminal equipment (the “Cookie Order”)

 

Storage of your personal data:

We cannot currently specify how long we will store your personal data. However, we will prioritise it’s relevance when determining the retention period.  Your personal data is shared with third parties, Google Analytics, Facebook and Instagram.

 

When you train with us, the following personal data is processed:

Purpose: in order to be able to deliver our products and services in the best possible way, we collect the following information about you when you create an account with us:

Name, address, telephone number and email.

 

The legal basis for our processing of your personal data follows from:

ReAlign Pilates legitimate interests are that we can send you the marketing and communications that you have requested, e.g. via consent to email marketing, i.e. to send you, cf. GDPR art. 6(1)(f), cf. Data Protection Act section 6, subsection 1 and Marketing Act section 10.

 

Where your personal data originates:

We only collect the necessary personal data directly from you in order to provide the service you request.

 

Storage of your personal data:

We cannot currently specify how long we will store your personal data. However, we will prioritise it’s relevance when determining the retention period.  Your personal data is shared with our booking provider Yogo and is stored on secure servers.

 

Your rights

Under the GDPR, you have a number of rights in relation to our processing of information about you.

If you want to exercise your rights, please contact us at Realignbysolenn@gmail.com

 

Right to see information (right of access)

You have the right to access the information that we process about you, as well as additional information.

 

Right to rectification (correction)

You have the right to request the correction of any inaccurate or incomplete information ReAlign holds about you

 

Right to erasure

In certain cases, you have the right to request the deletion of your personal data before the standard retention period expires. 

 

Right to restriction of processing

In certain cases, you have the right to request restrictions on the processing of your personal date.  If processing is restricted, we may only handle your data – with the exception of storage – with your consent, or for the purpose of establishing, exercising or defending legal claims or to protect an individual or an important public interest.

 

Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

You also have the right to object to the processing of your data for direct marketing purposes.

 

Right to transmit information (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.  You can also request you’re your personal data be transferred from one data controller to another without hindrance.

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For more information about your rights, please refer to the Danish Data Protection Authority's guidance on the Rights of Data Subjects, available at: www.datatilsynet.dk.

 

Complaint to the Danish Data Protection Authority

If you are dissatisfied with the way your personal data is being processed, you have the right to file a complaint with the Danish Data Protection Authority. Contact information available at: www.datatilsynet.dk.

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Website Owner: 

ReAlign Pilates Studio ApS

Responsible person:  Solenn Pasturel

Address: Skovlytoften 4,

2840 Holte

CVR. 45426041

Mail: realignbysolenn@gmail.com

Telephone number: +45 25131002